Digitalization of Civil Service Performance Services in Grobogan Regency
Keywords:
Digitalization, Performance Services, State Civil Apparatus.
Abstract
This article discusses the digitalization of performance services for State Civil Apparatus employees at the Regional Personnel Education and Training Agency of Grobogan Regency. Digitalization of performance services is needed to follow up on Grobogan Regent Regulation Number 40 of 2019 concerning Electronic-Based Government System Governance (SPBE). In implementing the digitalization of performance services for State Civil Apparatus employees in the Grobogan Regency, problems are still found in performance assessments that are less objective and not in line with organizational assessments. The theory used is the successful elements of digitalization from Indrajit (2006), which consists of Support, Capacity and Value with qualitative research methods to obtain data. The results of the study show that the support of the Grobogan Regency Government is not optimal because it does not yet have a Regent Regulation that regulates performance assessments using the e-Kinerja application. In addition, from the capacity aspect, there is still a lack of supporting devices in the form of computers in the field of apparatus performance assessments and awards at the Regional Personnel Education and Training Agency of Grobogan Regency. From the Value aspect, the benefits felt by the government and State Civil Apparatus at the Regional Education and Training Personnel Agency have been widely felt, especially for employees with functional positions who have been facilitated in managing their credit score assessments through the e-Kinerja application. Based on these findings, it can be concluded that the implementation of digitalization of State Civil Apparatus employee performance services at the Regional Education and Training Personnel Agency in Grobogan Regency is not yet optimal in terms of support and capacity because problems related to the legal basis and lack of information technology infrastructure are still found.
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2. Amri, U., Adianto, A., & As’ari, H. (2022). Kebijakan Inovasi dalam Penyelenggaraan Sistem Pemerintahan Berbasis Elektronik (SPBE) di Kota Dumai. Jurnal Pendidikan Tambusai, 6(2), 12201–12207.
3. Androniceanu, A. (2023). The new trends of digital transformation and artificial intelligence in public administration. Revista» Administratie Si Management Public «(RAMP), 40, 147–155.
4. Androniceanu, A., & Georgescu, I. (2023). Public Administration Digitalization and Government Effectiveness in the EU Countries. Cent. Eur. Pub. Admin. Rev., 21, 7.
5. Androniceanu, A., Georgescu, I., & Kinnunen, J. (2022). Public administration digitalization and corruption in the EU member states. A comparative and correlative research analysis. Transylvanian Review of Administrative Sciences, 18(65), 5–22.
6. Androniceanu, A., Georgescu, I., & Sabie, O.-M. (2022). The impact of digitalization on public administration, economic development, and well-being in the EU countries. Cent. Eur. Pub. Admin. Rev., 20, 9.
7. Armenia, S., Nunzio, C., Gnan, L., & Flamini, G. (2021). A systems approach to the digital transformation of public administration. Prospettive in Organizzazione, 14.
8. Burlacu, S., Popescu, M. L., Diaconu, A., & Sârbu, A. (2021). Digital Public Administration for Sustainable Development. European Journal of Sustainable Development, 10(4), 33.
9. Chaitra, M. S., Robin, I. A. M., Martha, Y. F., & Darmawan, I. (2023). Penerapan e-Government dalam Upaya Meningkatkan Kualitas Pelayanan Publik di Kota Bandung. Madani: Jurnal Ilmiah Multidisiplin, 1(11).
10. Criado, J. I. (2021). Digital public administration in Latin America: Digitalization, public innovation, and the future of technologies in the public sector. In The Emerald Handbook of Public Administration in Latin America (pp. 343–374). Emerald Publishing Limited.
11. Di Giulio, M., & Vecchi, G. (2023). Implementing digitalization in the public sector. Technologies, agency, and governance. Public Policy and Administration, 38(2), 133–158.
12. Dobrolyubova, E. (2021). Measuring outcomes of digital transformation in public administration: Literature review and possible steps forward. NISPAcee Journal of Public Administration and Policy, 14(1), 61–86.
13. Egorova, M., Andreeva, L., Andreev, V., Tsindeliani, I., & Kikavets, V. (2021). Digitalization of public procurement in the Russian Federation: Case study. Nispacee Journal of Public Administration and Policy, 14(1), 87–106.
14. Fauzi, A. (2023). Pengaruh Coaching Dan Mentoring Terhadap Kinerja Pegawai. Jurnal Akuntansi Dan Manajemen Bisnis, 3(1), 121–126.
15. Fischer, C., Heuberger, M., & Heine, M. (2021). The impact of digitalization in the public sector: A systematic literature review/Die Auswirkungen von Digitalisierung im öffentlichen Sektor: Ein systematischer Literaturüberblick. Dms–Der Moderne Staat–Zeitschrift Für Public Policy, Recht Und Management, 14(1), 3–4.
16. Ghony, M. D., & Almanshur, F. (2012). Metodologi penelitian kualitatif. Jogjakarta: Ar-Ruzz Media, 61, 177–181.
17. Hammerschmid, G., Palaric, E., Rackwitz, M., & Wegrich, K. (2024). A shift in paradigm? Collaborative public administration in the context of national digitalization strategies. Governance, 37(2), 411–430.
18. Indrajit, R. E. (2006). Electronic Goverment: Konsep Pelayanan Publik Berbasis Internet dan Teknologi Infromasi. Yogyakarta: Andi.
19. Indrawan, I., Yuliani, F., & Tua, H. (2022). Implementasi Elektronik Government (E-Gov) dalam Meningkatkan Kinerja Pegawai di Kecamatan Dumai Kota. Jurnal Pendidikan dan Konseling (JPDK), 4(6), 4771–4777.
20. Klochan, V., Piliaiev, I., Sydorenko, T., Khomutenko, V., Solomko, A., & Tkachuk, A. (2021). Digital Platforms as a tool for the transformation of strategic Consulting in Public Administration. Journal of Information Technology Management, 13(Special Issue: Role of ICT in Advancing Business and Management), 42–61.
21. Krejnus, M., Stofkova, J., Stofkova, K. R., & Binasova, V. (2023). The use of the DEA method for measuring the efficiency of electronic public administration as part of the digitization of the economy and society. Applied Sciences, 13(6), 3672.
22. Latifah, L., Fatmawati, F., Ilham, I., & Gafur, A. (2023). Penerapan Sistem Kinerja Berbasis E-Kinerja Pada Pemerintahan Kota Bekasi. Jurnal Administrasi Negara, 29(1), 1–19.
23. Malodia, S., Dhir, A., Mishra, M., & Bhatti, Z. A. (2021). Future of e-Government: An integrated conceptual framework. Technological Forecasting and Social Change, 173, 121102.
24. Mynenko, S. V., & Liulov, O. V. (2022). The impact of digitalization on the transparency of public authorities.
25. Onyango, G., & Ondiek, J. O. (2021). Digitalization and integration of sustainable development goals (SGDs) in public organizations in Kenya. Public Organization Review, 21(3), 511–526.
26. Plesner, U., & Justesen, L. (2022). The double darkness of digitalization: Shaping digital-ready legislation to reshape the conditions for public-sector digitalization. Science, Technology, & Human Values, 47(1), 146–173.
27. Scupola, A., & Mergel, I. (2022). Co-production in digital transformation of public administration and public value creation: The case of Denmark. Government Information Quarterly, 39(1), 101650.
28. Stoica, E., & Radu, L. (2023). The digitalization strategy of the public sector. Challenges of the Knowledge Society, 752–757.
29. Trischler, J., & Westman Trischler, J. (2022). Design for experience–a public service design approach in the age of digitalization. Public Management Review, 24(8), 1251–1270.
30. van Kersbergen, K., & Tinggaard Svendsen, G. (2024). Social trust and public digitalization. AI & SOCIETY, 39(3), 1201–1212.
Published
2025-01-08
How to Cite
Marlina, S., Herawati, A. R., & Kismartini. (2025). Digitalization of Civil Service Performance Services in Grobogan Regency. International Journal of Science and Society, 7(1), 60-72. Retrieved from https://ijsoc.goacademica.com/index.php/ijsoc/article/view/1359
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