Collaborative Governance and the Urgency of Digitizing Public Services: Encouraging Licensing and Legalization of Local Businesses
Abstract
This study aims to analyze licensing and local business legalization, collaborative governance, and simultaneous digitization of public services. This study takes a case study in Barru District, South Sulawesi. The reason for choosing this case study is because Barru Regency is one of the regencies that has implemented breakthrough innovations in the field of business licensing and has been recognized nationally. This research uses a qualitative approach by relying on online research methods (ORMs) to collect data and information through official government websites. The analysis tool used is Nvivo 12 Plus for data coding. The findings of this study indicate that the Government of Barru District has adopted the concept of collaborative governance and digitization of public services to encourage licensing and legalization of local businesses. It involves the involvement of local governments, the private sector and the general public in a more transparent, accountable and efficient licensing process and business management. The government has also explicitly set up a licensing agency to personally visit business actors. In addition, the government also initiated website-based digital services. The government's official website in Barru District has positively contributed to providing easy and fast access to public services, such as information on business licensing applications, investment opportunities, service standards, and sectoral data mapping. Complaint services and call centres are also available to assist the community in providing input and complaints related to public services regarding licensing and legalization of local businesses.
References
Adjei-Bamfo, P., Maloreh-Nyamekye, T., & Ahenkan, A. (2019). The role of e-government in sustainable public procurement in developing countries: A systematic literature review. Resources, Conservation and Recycling, 142, 189–203. https://doi.org/10.1016/j.resconrec.2018.12.001
Arantes, V., Can, Z., & Che, Y. (2017). Coping with waste: a government-NGO collaborative governance approach in Shanghai. Journal of Environmental Management, 259, 109653. https://doi.org/10.1016/j.jenvman.2019.109653
Baharuddin, T., Qodir, Z., & Loilatu, M. J. (2022). Government Website Performance during Covid-19 : Comparative Study Yogyakarta and South Sulawesi , Indonesia. Journal of Governance and Public Policy, 9(2), 109–123. https://doi.org/10.18196/jgpp.v9i2.11474
Batory, A., & Svensson, S. (2020). Regulating Collaboration : The Legal Framework of Collaborative Governance in Ten European Countries. International Journal of Public Administration, 43(9), 780–789. https://doi.org/10.1080/01900692.2019.1658771
Bianchi, C., Nasi, G., & Rivenbark, W. C. (2021). Implementing collaborative governance: models, experiences, and challenges. Public Management Review, 23(11), 1581–1589. https://doi.org/10.1080/14719037.2021.1878777
Bradley, S. W., Kim, P. H., Klein, P. G., McMullen, J. S., & Wennberg, K. (2021). Policy for innovative entrepreneurship: Institutions, interventions, and societal challenges. Strategic Entrepreneurship Journal, 15(2), 167–184. https://doi.org/10.1002/sej.1395
Brodeur, A., Gray, D., Islam, A., & Bhuiyan, S. (2021). A literature review of the economics of COVID-19. Journal of Economic Surveys, 35(4), 1007–1044. https://doi.org/10.1111/joes.12423
Burkart, P., & Leijonhufvud, S. (2019). The Spotification of public service media. Information Society, 35(4), 173–183. https://doi.org/10.1080/01972243.2019.1613706
Butt, N., Warraich, N. F., & Tahira, M. (2019). Development level of electronic government services: An empirical study of e-government websites in Pakistan. Global Knowledge, Memory and Communication, 68(1–2), 33–46. https://doi.org/10.1108/GKMC-05-2018-0045
Criado, J. I., & Gil-garcia, J. R. (2019). Creating public value through smart technologies and strategies: From digital services to artificial intelligence and beyond. International Journal of Public Sector Management, 32(5), 438–450. https://doi.org/10.1108/IJPSM-07-2019-0178
Donders, K. (2019). Public service media beyond the digital hype: distribution strategies in a platform era. Media, Culture and Society, 41(7), 1011–1028. https://doi.org/10.1177/0163443719857616
Edmiston, K. D. (2003). State and Local E-government Prospects and Challenges. American Review of Public Administration, 33(1), 20–45. https://doi.org/10.1177/0275074002250255
Emerson, K., Emerson, K., & Nabatchi, T. (2015). Evaluating the Productivity of Collaborative Governance Regimes: A Performance Matrix. Public Performance & Management Review, 38(4), 717–747. https://doi.org/10.1080/15309576.2015.1031016
Ershova, I. V., Trofimova, E. V., Davtyan-Davudova, D., & Kochetkova, S. Y. (2019). Legal Routes of Legitimation of Self-employed Citizens and Other Business Entities in the Context of the Public Services Digitization. In E. Popkova (Ed.), Ubiquitous Computing and the Internet of Things: Prerequisites for the Development of ICT (pp. 153–162). Springer, Cham. https://doi.org/10.1007/978-3-030-13397-9_18
Fitch, A. K., & Bays, H. E. (2022). Obesity definition, diagnosis, bias, standard operating procedures (SOPs), and telehealth: An Obesity Medicine Association (OMA) Clinical Practice Statement (CPS) 2022. Obesity Pillars, 1, 100004. https://doi.org/10.1016/j.obpill.2021.100004
Gao, X., & Yu, J. (2020). Public governance mechanism in the prevention and control of the COVID-19: information, decision-making and execution. Journal of Chinese Governance, 5(2), 178–197. https://doi.org/10.1080/23812346.2020.1744922
Huang, I. Y. F. (2020). Fighting COVID-19 through Government Initiatives and Collaborative Governance: The Taiwan Experience. Public Administration Review, 80(4), 665–670. https://doi.org/10.1111/puar.13239
Issa, F. H. (2022). Determining the Nexus between National Policies and Local Practices in the Promotion of Businesses for Local Economic Development in Tanzania. Journal of Development Policy and Practice, 7(1), 53 –70. https://doi.org/10.1177/24551333211047698
Kadarisman, M. (2019). The influence of government and MUI mediations towards marketing strategy of Warteg and its impact on developing MSMEs in Jakarta, Indonesia. Cogent Business & Management, 6(1), 1629096. https://doi.org/10.1080/23311975.2019.1629096
Katoch, D., Sharma, J. S., Banerjee, S., Biswas, R., Das, B., Goswami, D., Harwansh, R. K., Katiyar, C. K., & Mukherjee, P. K. (2017). Government policies and initiatives for development of Ayurveda. Journal of Ethnopharmacology, 197, 25–31. https://doi.org/10.1016/j.jep.2016.08.018
Khan, A. A., Laghari, A. A., Li, P., Dootio, M. A., & Karim, S. (2023). The collaborative role of blockchain, artificial intelligence, and industrial internet of things in digitalization of small and medium‑size enterprises. Scientific Reports, 13, 1656. https://doi.org/10.1038/s41598-023-28707-9
Kuziemski, M., & Misuraca, G. (2020). AI governance in the public sector: Three tales from the frontiers of automated decision-making in democratic settings. Telecommunications Policy, 44(6), 101976. https://doi.org/10.1016/j.telpol.2020.101976
Lee-Geiller, S., & Lee, T. (David). (2019). Using government websites to enhance democratic E-governance: A conceptual model for evaluation. Government Information Quarterly, 36(2), 208–225. https://doi.org/10.1016/j.giq.2019.01.003
Lee, B. K., Lee, E. H., & Lee, T. (2022). The effect of E-Government website evaluation on user satisfaction and intention to use: the mediating role of warmth and competence judgment on government. Information Communication and Society, 1–22. https://doi.org/10.1080/1369118X.2022.2041701
Lee, J. B., & Porumbescu, G. A. (2019). Engendering inclusive e-government use through citizen IT training programs. Government Information Quarterly, 36(1), 69–76. https://doi.org/10.1016/j.giq.2018.11.007
Lee, T., Lee, B. K., & Lee-Geiller, S. (2020). The effects of information literacy on trust in government websites: Evidence from an online experiment. International Journal of Information Management, 52, 102098. https://doi.org/10.1016/j.ijinfomgt.2020.102098
Lindgren, I., Østergaard, C., Hofmann, S., & Melin, U. (2019). Close encounters of the digital kind: A research agenda for the digitalization of public services. Government Information Quarterly, 36(3), 427–436. https://doi.org/10.1016/j.giq.2019.03.002
Local Government. (2023). DPMPTSP BARRU. Retrieved from: https://dpmptsptk.barrukab.go.id/
Maulana, A., & Iskandar, Y. (2023). The Effect of Technology Adaptation and Government Financial Support on Sustainable Performance of MSMEs during the COVID-19 Pandemic. Cogent Business & Management, 10(1), 2177400. https://doi.org/10.1080/23311975.2023.2177400
Mergel, I., Edelmann, N., & Haug, N. (2019). Defining digital transformation: Results from expert interviews. Government Information Quarterly, 36(4), 101385. https://doi.org/10.1016/j.giq.2019.06.002
Mishra, S., Alowaidi, M. A., & Sharma, S. K. (2021). Impact of security standards and policies on the credibility of e-government. Journal of Ambient Intelligence and Humanized Computing, 1–12. https://doi.org/10.1007/s12652-020-02767-5
Mok, K. H., & Jiang, J. (2020). Towards corporatized collaborative governance: the multiple networks model and entrepreneurial universities in Hong Kong. Studies in Higher Education, 45(10), 2110–2120. https://doi.org/10.1080/03075079.2020.1823647
Ortega-Rodríguez, C., Licerán-Gutiérrez, A., & Moreno-Albarracín, A. L. (2020). Transparency as a key element in accountability in non-profit organizations: A systematic literature review. Sustainability (Switzerland), 12(14), 5834. https://doi.org/10.3390/su12145834
Page, S. B., Stone, M. M., Bryson, J. M., & Crosby, B. C. (2015). Public value creation by cross‐sector collaborations: A framework and challenges of assessment. Public Administration, 93(3), 715–732. https://doi.org/10.1111/padm.12161
Peng, B., Zhao, Y., Elahi, E., & Wan, A. (2022). Pathway and key factor identification of third-party market cooperation of China’s overseas energy investment projects. Technological Forecasting and Social Change, 183, 121931. https://doi.org/10.1016/j.techfore.2022.121931
Purdy, J. M. (2012). A Framework for Assessing Power in Collaborative Governance Processes. Public Administration Review, 72, 409–417. https://doi.org/10.111/j.1540-6210.2012.02525.x.A
Renn, O. (2015). Stakeholder and Public Involvement in Risk Governance. International Journal of Disaster Risk Science, 6(1), 8–20. https://doi.org/10.1007/s13753-015-0037-6
Teo, T. S. H., & Koon, T. (2010). Lessons from multi-agency information management projects: Case of the Online Business Licensing Service ( OBLS ) Project, Singapore. International Journal of Information Management, 30, 85–93. https://doi.org/10.1016/j.ijinfomgt.2009.07.004
Treiblmaier, H., & Sillaber, C. (2020). A Case Study of Blockchain-Induced Digital Transformation in the Public Sector. Blockchain and Distributed Ledger Technology Use Cases, 227–244. https://doi.org/10.1007/978-3-030-44337-5_11
Tunio, M. N., Jariko, M. A., Børsen, T., Shaikh, S., Mushtaque, T., & Brahmi, M. (2021). How Entrepreneurship Sustains Barriers in the Entrepreneurial Process-A Lesson from a Developing Nation. Sustainability, 13, 11419. https://doi.org/10.3390/su132011419
Wang, V., & Shepherd, D. (2020). Exploring the extent of openness of open government data – A critique of open government datasets in the UK. Government Information Quarterly, 37(1), 1–38. https://doi.org/10.1016/j.giq.2019.101405
Weerakkody, V., Irani, Z., Kapoor, K., Sivarajah, U., & Dwivedi, Y. K. (2017). Open data and its usability: an empirical view from the Citizen’s perspective. Information Systems Frontiers, 19(2), 285–300. https://doi.org/10.1007/s10796-016-9679-1
Woldesenbet, W. G. (2020). Analyzing multi‑stakeholder collaborative governance practices in urban water projects in Addis Ababa City: procedures, priorities, and structures. Applied Water Science, 10(1), 44. https://doi.org/10.1007/s13201-019-1137-z
Copyright (c) 2024 International Journal of Science and Society
This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.
.png)
.jpg)
.png)
.png)
.png)
.png)
1.png)
.jpg)
-modified.png)
-modified.png)
-modified.png)
