Crisis Management of Brawijaya University

  • Arsih Amalia Chandra Permata Program Studi Ilmu Komunikasi Universitas Brawijaya, Indonesia
  • Maulina Pia Wulandari Program Studi Ilmu Komunikasi Universitas Brawijaya, Indonesia
  • Rachmat Kriyantono Program Studi Ilmu Komunikasi Universitas Brawijaya, Indonesia
Keywords: Crisis Management, Higher Education Crisis, Role of Public Relations

Abstract

The aim to be achieved is to know the efforts of crisis management. The research was conducted at the University of Brawijaya in 2010-2019, based on the view of the Rector of the University of Brawijaya during his tenure, as well as a plan to deal with the crisis at Brawijaya University in 2020-2025. This evaluative study was conducted using a qualitative approach and in-depth interview methods. The informant interviewed by the Chancellor who served in the period 2010-2019, the head of UB's Public Relations. The results of this study will describe or construct in-depth interviews with research subjects so that they can provide a clear picture of Crisis Management in UB since 2010-2019. The method used in this research is indepth interviews (intensive interviews) or intensive interviews (intensive interviews) and most are not structured. To maintain data quality using checking with triangulation. The results showed that the crisis at the university which was classified specifically, had not been interpreted as a crisis in the body of the organization itself, the role of public relations was also more focused on fostering good relations with the media.

References

Benoit, W. L. (1995). Accounts, excuses, and apologies: A theory of image restoration strategies. Marcombo.

Benoit, W. L., & Pang, A. (2008). Crisis communication and image repair discourse.

Birnbaum, R., & Shushok Jr, F. (2001). The “crisis” crisis in higher education. In Defense of American Higher Education, 59–84.

Blaxter, L., & Tight, M. (1994). Juggling with Time: How Adults Manage their Time for Lifelong Education. Studies in the Education of Adults, 26(2), 162–179. https://doi.org/10.1080/02660830.1994.11730604

Feoktistova, Y. (n.d.). A Model of Enterpreneurship Education. Журнал Зарегистрирован в Министерстве Культуры, Информации и Спорта РК. Свидетельство о Постановке На Учет СМИ № 5888-ж От 11.04. 2005. Журнал Включен в Перечень Научных Изданий Комитета По Контролю в Сфере Образования и Науки МОН РК, Рекомендованных Для, 11(05), 35.

Hearit, K. M. (2006). Crisis Management By Apology. In Crisis Management By Apology.

Ice, R. (1991). Corporate publics and rhetorical strategies: The case of Union Carbide’s Bhopal crisis. Management Communication Quarterly, 4(3), 341–362.

Kriyantono, R. (2015). Public Relations, Issue & Crisis Management: Pendekatan Critical Public Relation, Etnografi Kritis & Kualitatif. Kencana.

Maleong, L. J. (2006). Metodologi Penelitian Kualitatif. Bandung: Remaja Rosdakarya.

Muralidharan, S., Rasmussen, L., Patterson, D., & Shin, J. H. (2011). Hope for Haiti: An analysis of Facebook and Twitter usage during the earthquake relief efforts. Public Relations Review, 37(2), 175–177. https://doi.org/10.1016/j.pubrev.2011.01.010

Mitroff, I. I. (2001). Crisis leadership. Executive Excellence, 18(8), 19.

Nasution, Z. (2010). Manajemen humas di lembaga pendidikan: konsep, fenomena, dan aplikasinya. Universitas Muhammadiyah Malang Press.

Ross, M., & Fletcher, G. J. O. (1985). Attribution and social perception. The Handbook of Social Psychology, 2, 73–114.

Salmi, J. (1991). The Higher Education Crisis in Developing Countries: Issues. Problems, Constraints and Reforms," Paper Presented at the 1991 Course on Sociology of Science, Inter-University Centre, Dubrovnik, Yugoslavia.

Sellnow, D. D., Lane, D., Littlefield, R. S., Sellnow, T. L., Wilson, B., Beauchamp, K., & Venette, S. (2015). A Receiver-Based Approach to Effective Instructional Crisis Communication. Journal of Contingencies and Crisis Management, 23(3), 149–158. https://doi.org/10.1111/14685973.12066

Sturges, D. L. (1994). Communicating through crisis: A strategy for organizational survival. Management Communication Quarterly, 7(3), 297–316.

Ulmer, R. R., Seeger, M. W., & Sellnow, T. L. (2007). Post-crisis communication and renewal: Expanding the parameters of post-crisis discourse. Public Relations Review, 33(2), 130–134.

Zamani, E. M. (2003). African American women in higher education. New Directions for Student Services, 2003(104), 5–18. https://doi.org/10.1002/ss.103

Published
2020-07-07
How to Cite
Permata, A. A. C., Wulandari, M. P., & Kriyantono , R. (2020). Crisis Management of Brawijaya University . International Journal of Science and Society, 2(2), 187-202. https://doi.org/10.54783/ijsoc.v2i2.108