Analysis of the Level of Community Satisfaction with Police in the Depok Metro Jurisdiction
Keywords:
Community Satisfaction, Police, Legitimacy, Procedural Justice, Performance.
Abstract
Community satisfaction is an important instrument in determining the success of the police while carrying out their duties, because community satisfaction is a benchmark for police institutions in achieving reflexive and transitive goals. For this reason, this research aims to assess the extent of community satisfaction with the police in the Depok metro jurisdiction. 4 aspects are used to assess the level of public satisfaction with the police, namely aspects of performance effectiveness, procedural justice, police legitimacy and cooperation. This research uses survey techniques and distributes a set of research questionnaires. A descriptive statistical approach was used for data processing and analysis. The results show that the public is satisfied with the performance of the police in the Depok metro jurisdiction. The 4 aspects used to assess the level of community satisfaction showed an average value of 46.5% and 27.5% of respondents felt satisfied and very satisfied with the effectiveness of police performance; 54.6% and 30% of respondents were satisfied and very satisfied with procedural justice; 44% agree, 25.1% disagree with police legitimacy. Meanwhile cooperation or cooperation showed that 64.2% and 29.6% of respondents were satisfied and very satisfied with the model of cooperation with the police.
References
1. Akinlabi, O. M. (2017). Young people, procedural justice and police legitimacy in Nigeria. Policing and Society, 27(4), 419–438. https://doi.org/10.1080/10439463.2015.1077836
2. Bolger, M. A., Lytle, D. J., & Bolger, P. C. (2021). What matters in citizen satisfaction with police: A meta-analysis. Journal of Criminal Justice, 72(September 2020), 101760. https://doi.org/10.1016/j.jcrimjus.2020.101760
3. Braga, A. A. (2015). Crime & Policing Revisited. National Institute of Justice, 20.
4. Cao, L. (2015). Differentiating confidence in the police, trust in the police, and satisfaction with the police. Policing, 38(2), 239–249. https://doi.org/10.1108/PIJPSM-12-2014-0127
5. Colin Bolger, P., & Walters, G. D. (2019). The relationship between police procedural justice, police legitimacy, and people’s willingness to cooperate with law enforcement: A meta-analysis. Journal of Criminal Justice, 60(January), 93–99. https://doi.org/10.1016/j.jcrimjus.2019.01.001
6. Dai, M., Hu, X., & Time, V. (2019). Understanding public satisfaction with the police: Military background and interactions between higher education and prior contact with the police. Policing, 42(4), 571–584. https://doi.org/10.1108/PIJPSM-08-2018-0110
7. Ferdik, F. (2023). Citizen satisfaction with the police and college-based informal social controls: An unexpected finding. Journal of Criminal Justice, 87(June), 102088. https://doi.org/10.1016/j.jcrimjus.2023.102088
8. Ferdik, F., Frogge, G., & Cooney, M. (2022). Exploring further determinants of citizen satisfaction with the police: The role of strain. Journal of Criminal Justice, 81(May), 101931. https://doi.org/10.1016/j.jcrimjus.2022.101931
9. Ferdik, F. V., Gist, J., & Blasco, N. (2016). Perceived police legitimacy: investigating its association with college-based informal social controls. Psychology, Crime and Law, 22(3), 252–275. https://doi.org/10.1080/1068316X.2015.1085982
10. Ferdik, F. V., Gist, J., & Evans, S. Z. (2019). Deviant Peer Associations and Perceived Police Legitimacy: Is There a Connection? In Criminal Justice Policy Review (Vol. 30, Issue 8). https://doi.org/10.1177/0887403417742949
11. Gill, C., Weisburd, D., Telep, C. W., Vitter, Z., & Bennett, T. (2014). Community-oriented policing to reduce crime, disorder and fear and increase satisfaction and legitimacy among citizens: a systematic review. Journal of Experimental Criminology, 10(4), 399–428. https://doi.org/10.1007/s11292-014-9210-y
12. Gurinskaya, A., & Nalla, M. K. (2020). Citizen Satisfaction With Private Police in Russia: Does Satisfaction With Public Police Matter? Journal of Contemporary Criminal Justice, 36(1), 4–18. https://doi.org/10.1177/1043986219890210
13. Jackson, B. A. (2015). Strengthening trust between police and the public in an era of increasing transparency. 13.
14. Kuo, S. Y., & Shih, Y. C. (2018). An Evaluation of a Community-Oriented Policing Program in Taiwan. International Journal of Offender Therapy and Comparative Criminology, 62(7), 2016–2044. https://doi.org/10.1177/0306624X17703719
15. Lee, H. D., Cao, L., Kim, D., & Woo, Y. (2019). Police contact and confidence in the police in a medium-sized city. International Journal of Law, Crime and Justice, 56(December 2018), 70–78. https://doi.org/10.1016/j.ijlcj.2018.12.003
16. Lytle, D. J., & Bolger, P. C. (2017). Police satisfaction and disorder: results from a survey of a semi-rural community. Policing and Society, 27(8), 913–926. https://doi.org/10.1080/10439463.2015.1120732
17. Merenda, F. (2021). Adventure-Based Programming with at-Risk Youth: Impact upon Self-Confidence and School Attachment. Child and Youth Services, 42(4), 321–348. https://doi.org/10.1080/0145935X.2020.1829465
18. Merenda, F., Trent, J., Rinke, C. R., & Buchanan, M. (2021). Understanding citizen satisfaction with the police: results from a community survey. Police Practice and Research, 22(1), 692–710. https://doi.org/10.1080/15614263.2020.1772784
19. Meško, G., Reisig, M. D., & Tankebe, J. (2012). Procedural justice, police legitimacy and public cooperation with legal authorities. Revija Za Kriminalistiko in Kriminologijo, 63(2), 112–122.
20. Nalla, M. K., & Boke, K. (2011). What’s in a Name? Organizational, Environmental, and Cultural Factors on Support for Community Policing in Turkey and the U.S. European Journal on Criminal Policy and Research, 17(4), 285–303. https://doi.org/10.1007/s10610-011-9152-0
21. Nivette, A. E., & Akoensi, T. D. (2019). Determinants of satisfaction with police in a developing country: a randomised vignette study. Policing and Society, 29(4), 471–487. https://doi.org/10.1080/10439463.2017.1380643
22. Przeszlowski, K. S., & Crichlow, V. J. (2018). An exploratory assessment of community-oriented policing implementation, social disorganization and crime in America. Social Sciences, 7(3). https://doi.org/10.3390/socsci7030035
23. Reisig, M. D., Bratton, J., & Gertz, M. G. (2007). The construct validity and refinement of process-based policing measures. Criminal Justice and Behavior, 34(8), 1005–1028. https://doi.org/10.1177/0093854807301275
24. Robertho, A. R., Maros, A., & Hidayat, N. Al. (2021). The Implementation of National Police Assesment Center in Encouraging Open Career Promotion. Jurnal Ilmiah Ilmu Administrasi Publik, 11(2), 534–541. https://ojs.unm.ac.id/iap/article/view/23962
25. Robinson, M. A. (2018). Using multi-item psychometric scales for research and practice in human resource management. Human Resource Management, 57(3), 739–750. https://doi.org/10.1002/hrm.21852
26. Sunshine, J., & Tyler, T. R. (2003). The Role of Procedural Justice and Legitimacy in Shaping Public Support for Policing. Law and Society Review, 37(3), 513–548. https://doi.org/10.1111/1540-5893.3703002
27. Tillyer, R. (2018). Assessing the Impact of Community-oriented Policing on Arrest. Justice Quarterly, 35(3), 526–555. https://doi.org/10.1080/07418825.2017.1327609
28. Tyler, T. R. (2006). Psychological perspectives on legitimacy and legitimation. Annual Review of Psychology, 57, 375–400. https://doi.org/10.1146/annurev.psych.57.102904.190038
29. Wheelock, D., Stroshine, M. S., & O’Hear, M. (2019). Disentangling the Relationship Between Race and Attitudes Toward the Police: Police Contact, Perceptions of Safety, and Procedural Justice. Crime and Delinquency, 65(7), 941–968. https://doi.org/10.1177/0011128718811928
30. https://dataindonesia.id/varia/detail/polri-kejahatan-di-indonesia-naik-jadi-276507-kasus-pada-2022
2. Bolger, M. A., Lytle, D. J., & Bolger, P. C. (2021). What matters in citizen satisfaction with police: A meta-analysis. Journal of Criminal Justice, 72(September 2020), 101760. https://doi.org/10.1016/j.jcrimjus.2020.101760
3. Braga, A. A. (2015). Crime & Policing Revisited. National Institute of Justice, 20.
4. Cao, L. (2015). Differentiating confidence in the police, trust in the police, and satisfaction with the police. Policing, 38(2), 239–249. https://doi.org/10.1108/PIJPSM-12-2014-0127
5. Colin Bolger, P., & Walters, G. D. (2019). The relationship between police procedural justice, police legitimacy, and people’s willingness to cooperate with law enforcement: A meta-analysis. Journal of Criminal Justice, 60(January), 93–99. https://doi.org/10.1016/j.jcrimjus.2019.01.001
6. Dai, M., Hu, X., & Time, V. (2019). Understanding public satisfaction with the police: Military background and interactions between higher education and prior contact with the police. Policing, 42(4), 571–584. https://doi.org/10.1108/PIJPSM-08-2018-0110
7. Ferdik, F. (2023). Citizen satisfaction with the police and college-based informal social controls: An unexpected finding. Journal of Criminal Justice, 87(June), 102088. https://doi.org/10.1016/j.jcrimjus.2023.102088
8. Ferdik, F., Frogge, G., & Cooney, M. (2022). Exploring further determinants of citizen satisfaction with the police: The role of strain. Journal of Criminal Justice, 81(May), 101931. https://doi.org/10.1016/j.jcrimjus.2022.101931
9. Ferdik, F. V., Gist, J., & Blasco, N. (2016). Perceived police legitimacy: investigating its association with college-based informal social controls. Psychology, Crime and Law, 22(3), 252–275. https://doi.org/10.1080/1068316X.2015.1085982
10. Ferdik, F. V., Gist, J., & Evans, S. Z. (2019). Deviant Peer Associations and Perceived Police Legitimacy: Is There a Connection? In Criminal Justice Policy Review (Vol. 30, Issue 8). https://doi.org/10.1177/0887403417742949
11. Gill, C., Weisburd, D., Telep, C. W., Vitter, Z., & Bennett, T. (2014). Community-oriented policing to reduce crime, disorder and fear and increase satisfaction and legitimacy among citizens: a systematic review. Journal of Experimental Criminology, 10(4), 399–428. https://doi.org/10.1007/s11292-014-9210-y
12. Gurinskaya, A., & Nalla, M. K. (2020). Citizen Satisfaction With Private Police in Russia: Does Satisfaction With Public Police Matter? Journal of Contemporary Criminal Justice, 36(1), 4–18. https://doi.org/10.1177/1043986219890210
13. Jackson, B. A. (2015). Strengthening trust between police and the public in an era of increasing transparency. 13.
14. Kuo, S. Y., & Shih, Y. C. (2018). An Evaluation of a Community-Oriented Policing Program in Taiwan. International Journal of Offender Therapy and Comparative Criminology, 62(7), 2016–2044. https://doi.org/10.1177/0306624X17703719
15. Lee, H. D., Cao, L., Kim, D., & Woo, Y. (2019). Police contact and confidence in the police in a medium-sized city. International Journal of Law, Crime and Justice, 56(December 2018), 70–78. https://doi.org/10.1016/j.ijlcj.2018.12.003
16. Lytle, D. J., & Bolger, P. C. (2017). Police satisfaction and disorder: results from a survey of a semi-rural community. Policing and Society, 27(8), 913–926. https://doi.org/10.1080/10439463.2015.1120732
17. Merenda, F. (2021). Adventure-Based Programming with at-Risk Youth: Impact upon Self-Confidence and School Attachment. Child and Youth Services, 42(4), 321–348. https://doi.org/10.1080/0145935X.2020.1829465
18. Merenda, F., Trent, J., Rinke, C. R., & Buchanan, M. (2021). Understanding citizen satisfaction with the police: results from a community survey. Police Practice and Research, 22(1), 692–710. https://doi.org/10.1080/15614263.2020.1772784
19. Meško, G., Reisig, M. D., & Tankebe, J. (2012). Procedural justice, police legitimacy and public cooperation with legal authorities. Revija Za Kriminalistiko in Kriminologijo, 63(2), 112–122.
20. Nalla, M. K., & Boke, K. (2011). What’s in a Name? Organizational, Environmental, and Cultural Factors on Support for Community Policing in Turkey and the U.S. European Journal on Criminal Policy and Research, 17(4), 285–303. https://doi.org/10.1007/s10610-011-9152-0
21. Nivette, A. E., & Akoensi, T. D. (2019). Determinants of satisfaction with police in a developing country: a randomised vignette study. Policing and Society, 29(4), 471–487. https://doi.org/10.1080/10439463.2017.1380643
22. Przeszlowski, K. S., & Crichlow, V. J. (2018). An exploratory assessment of community-oriented policing implementation, social disorganization and crime in America. Social Sciences, 7(3). https://doi.org/10.3390/socsci7030035
23. Reisig, M. D., Bratton, J., & Gertz, M. G. (2007). The construct validity and refinement of process-based policing measures. Criminal Justice and Behavior, 34(8), 1005–1028. https://doi.org/10.1177/0093854807301275
24. Robertho, A. R., Maros, A., & Hidayat, N. Al. (2021). The Implementation of National Police Assesment Center in Encouraging Open Career Promotion. Jurnal Ilmiah Ilmu Administrasi Publik, 11(2), 534–541. https://ojs.unm.ac.id/iap/article/view/23962
25. Robinson, M. A. (2018). Using multi-item psychometric scales for research and practice in human resource management. Human Resource Management, 57(3), 739–750. https://doi.org/10.1002/hrm.21852
26. Sunshine, J., & Tyler, T. R. (2003). The Role of Procedural Justice and Legitimacy in Shaping Public Support for Policing. Law and Society Review, 37(3), 513–548. https://doi.org/10.1111/1540-5893.3703002
27. Tillyer, R. (2018). Assessing the Impact of Community-oriented Policing on Arrest. Justice Quarterly, 35(3), 526–555. https://doi.org/10.1080/07418825.2017.1327609
28. Tyler, T. R. (2006). Psychological perspectives on legitimacy and legitimation. Annual Review of Psychology, 57, 375–400. https://doi.org/10.1146/annurev.psych.57.102904.190038
29. Wheelock, D., Stroshine, M. S., & O’Hear, M. (2019). Disentangling the Relationship Between Race and Attitudes Toward the Police: Police Contact, Perceptions of Safety, and Procedural Justice. Crime and Delinquency, 65(7), 941–968. https://doi.org/10.1177/0011128718811928
30. https://dataindonesia.id/varia/detail/polri-kejahatan-di-indonesia-naik-jadi-276507-kasus-pada-2022
Published
2024-01-05
How to Cite
Lisendra, M., Setyabudi, C. M., & Darmawan, R. (2024). Analysis of the Level of Community Satisfaction with Police in the Depok Metro Jurisdiction. International Journal of Science and Society, 6(1), 137-152. https://doi.org/10.54783/ijsoc.v6i1.1002
Section
Articles
Copyright (c) 2024 International Journal of Science and Society
This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.
The copyright in this website and the material on this website (including without limitation the text, computer code, artwork, photographs, images, music, audio material, video material and audio-visual material on this website) is owned by IJSOC and its licensors.
IJSOC grants to you a worldwide non-exclusive royalty-free revocable license to:
- view this website and the material on this website on a computer or mobile device via a web browser;
- copy and store this website and the material on this website in your web browser cache memory; and
- print pages from this website for your use.
- All articles published by Academic Journals are licensed under the Creative Commons Attribution 4.0 International License. This permits anyone to copy, redistribute, remix, transmit and adapt the work provided the original work and source is appropriately cited.
IJSOC does not grant you any other rights in relation to this website or the material on this website. In other words, all other rights are reserved.
For the avoidance of doubt, you must not adapt, edit, change, transform, publish, republish, distribute, redistribute, broadcast, rebroadcast or show or play in public this website or the material on this website (in any form or media) without appropriately and conspicuously citing the original work and source or ACADEMIC JOURNALS prior written permission.
You may request permission to use the copyright materials on this website by writing to compliance@ijsoc.goacademica.com.
IJSOC takes the protection of its copyright very seriously.
If IJSOC discovers that you have used its copyright materials in contravention of the license above, IJSOC may bring legal proceedings against you seeking monetary damages and an injunction to stop you using those materials. You could also be ordered to pay legal costs.
If you become aware of any use of IJSOC' copyright materials that contravenes or may contravene the license above, please report this by email to Compliance@ijsoc.goacademica.com.
If you become aware of any material on the website that you believe infringes your or any other person's copyright, please report this by email to Compliance@ijsoc.goacademica.com.
.png)
.jpg)
.png)
.png)
.png)
.png)
1.png)
.jpg)
-modified.png)
-modified.png)
-modified.png)
