The Impact of Electronic Government Policy on Transparency and Accountability in Public Services

  • Sandita Wijaya Universitas Sriwijaya, Palembang, Indonesia
  • Alfitri Universitas Sriwijaya, Palembang, Indonesia
  • M. Husni Thamrin Universitas Sriwijaya, Palembang, Indonesia
  • Dida H. Salya Universitas Sriwijaya, Palembang, Indonesia
Keywords: Electronic Government, Transparency, Accountability, Public Services.


Implementing the Electronic Government policy has become the main focus in efforts to increase transparency and accountability in public services. This policy is intended to change the way of interaction between government and society, expand access to information, and increase service efficiency. However, there are still various challenges that need to be overcome, including data security issues and gaps in technology access across various demographics. This research aims to evaluate the impact of Electronic Government policies on transparency and accountability in public services. This research uses a qualitative approach, collecting data from various relevant studies and sources for analysis. The data is processed to identify emerging themes and patterns, ensuring the validity and reliability of the conclusions produced. The research conclusion shows that e-government is significant in increasing transparency and accountability, by speeding up service processes and increasing public participation. However, challenges such as data security and uneven access are still major obstacles. Continuous evaluation and adaptation to feedback from the community are needed to improve and sharpen the implementation of this policy. Further development in e-government technology is also essential to overcome current weaknesses. An inclusive and sustainable development strategy will be key in making e-government a more effective tool for transparent and accountable government.


Clarke, A. (2020). Digital government units: what are they, and what do they mean for digital era public management renewal?. International Public Management Journal, 23(3), 358-379.

Daud, S. H., MZin, M., Shamsuddin, W. F. W., & Othman, K. (2020). Implementation Of E-Government 2.0 In Malaysian Ministries: Towards A Conceptual Research Framework. International Journal of Business and Economy, 2(4), 115-130.

Dwangu, A. M., & Mahlangu, V. P. (2021). Accountability in the financial management practices of school principals. International Journal of Educational Management, 35(7), 1504-1524.

Henk, O. (2020). Internal control through the lens of institutional work: a systematic literature review. Journal of Management Control, 31(3), 239-273.

Kusi, B. A., Agbloyor, E. K., Gyeke-Dako, A., & Asongu, S. A. (2020). Financial sector transparency and net interest margins: should the private or public sector lead financial sector transparency?. Research in International Business and Finance, 54, 101260.

Kuziemski, M., & Misuraca, G. (2020). AI governance in the public sector: Three tales from the frontiers of automated decision-making in democratic settings. Telecommunications policy, 44(6), 101976.

Li, X., & Ding, Y. (2020). Holistic governance for sustainable public services: Reshaping government–enterprise relationships in china’s digital government context. International Journal of Environmental Research and Public Health, 17(5), 1778.

Liu, T., Yang, X., & Zheng, Y. (2020). Understanding the evolution of public–private partnerships in Chinese e-government: four stages of development. Asia Pacific Journal of Public Administration, 42(4), 222-247.

Lnenicka, M., & Nikiforova, A. (2021). Transparency-by-design: What is the role of open data portals?. Telematics and Informatics, 61, 101605.

Malodia, S., Dhir, A., Mishra, M., & Bhatti, Z. A. (2021). Future of e-Government: An integrated conceptual framework. Technological Forecasting and Social Change, 173, 121102.

Masiero, E., Arkhipova, D., Massaro, M., & Bagnoli, C. (2020). Corporate accountability and stakeholder connectivity. A case study. Meditari Accountancy Research, 28(5), 803-831.

Molina Rodríguez-Navas, P., Medranda Morales, N., & Muñoz Lalinde, J. (2021). Transparency for participation through the communication approach. ISPRS International Journal of Geo-Information, 10(9), 586.

Naini, N. F., Santoso, S., Andriani, T. S., & Claudia, U. G. (2022). The effect of product quality, service quality, customer satisfaction on customer loyalty. Journal of consumer sciences, 7(1), 34-50.

Overman, S., & Schillemans, T. (2022). Toward a public administration theory of felt accountability. Public Administration Review, 82(1), 12-22.

Palmié, M., Miehé, L., Oghazi, P., Parida, V., & Wincent, J. (2022). The evolution of the digital service ecosystem and digital business model innovation in retail: The emergence of meta-ecosystems and the value of physical interactions. Technological Forecasting and Social Change, 177, 121496.

Rachmawati, T., & Fitriyanti, K. D. (2021). Analysis of the E-government initiative at local government level in Bandung City, Indonesia. Jurnal Ilmu Sosial dan Ilmu Politik, 25(1), 62-80.

Romero, R. C. (2023). Defining Transparency: A Functional Approach. eJournal of eDemocracy & Open Government, 15(1).

Sabani, A. (2021). Investigating the influence of transparency on the adoption of e-Government in Indonesia. Journal of Science and Technology Policy Management, 12(2), 236-255.

Sawir, M., Robo, S., Abubakar, F., & Kamaluddin, S. (2023). Implementation Of Public Services In The Digital Era As A Public Information Media Regional Government Of Jayapura Regency, Papua Province. Jurnal Manajemen Pelayanan Publik, 6(2), 212.

Shkarlet, S., Oliychenko, I., Dubyna, M., Ditkovska, M., & Zhovtok, V. (2020). Comparative analysis of best practices in e-Government implementation and use of this experience by developing countries. Administratie si Management Public, (34), 118-136.

Sofyani, H., Riyadh, H. A., & Fahlevi, H. (2020). Improving service quality, accountability and transparency of local government: The intervening role of information technology governance. Cogent Business & Management, 7(1), 1735690.

Tan, E., Mahula, S., & Crompvoets, J. (2022). Blockchain governance in the public sector: A conceptual framework for public management. Government Information Quarterly, 39(1), 101625.

Vuorenmaa, E. (2024). From distrust to trust: Balancing between forcing and fostering management control systems in a hostile cross-border post-acquisition integration. Management Accounting Research, 100889.

Yuan, Q., & Gasco-Hernandez, M. (2021). Open innovation in the public sector: creating public value through civic hackathons. Public Management Review, 23(4), 523-544.

Zarychta, A., Grillos, T., & Andersson, K. P. (2020). Public sector governance reform and the motivation of street‐level bureaucrats in developing countries. Public Administration Review, 80(1), 75-91.

How to Cite
Wijaya, S., Alfitri, Thamrin, M. H., & Salya, D. H. (2024). The Impact of Electronic Government Policy on Transparency and Accountability in Public Services. International Journal of Science and Society, 6(2), 411-421.