1.
Hartanu D, Wiyatno TN, Windyatri H, Feriaty SR, Wardani SA. Analysis and Design of Service Quality Improvement Strategy Using the Failure Mode and Effect Analysis (FMEA) Method at Kemala Clinic. IJSOC [Internet]. 2026Sep.19 [cited 2026Sep.19];8(3):330-49. Available from: https://ijsoc.goacademica.com/index.php/ijsoc/article/view/1730