Fandhira, Novalia Larissa, Naili Farida, and Septo Pawelas Arso. “Patient Experience in the Digital Era: A Scoping Review of EWOM and Service Quality in Hospital Outpatient Care”. International Journal of Science and Society 7, no. 4 (December 12, 2025): 422-434. Accessed April 29, 2026. https://ijsoc.goacademica.com/index.php/ijsoc/article/view/1585.